[Important] Mistranslated Texts for the Option "Selection Not Necessary for App Store / Google Play Refunds"

We have identified a mistranslation issue on the application screen for the refund application for paid item purchases made after the publication of the roadmap on 2025/4/10 19:30 JST when Text Setting is set to English / 繁體中文 / 简体中文 / 한국어, which may lead to applicants' confusion.

 Content

Intended option as per the Japanese text: I don't wish to include the purchases made via the App Store / Google Play in the refund. (App Store・Google Play課金分の払戻しは不要)

Current option as per translated: Selection not necessary for App Store / Google Play refunds

*The text displayed is correct when Text Setting is set to 日本語.

In regards to this issue, we ask that you kindly check the following information during the application process depending on your situation.

 If You Have Not Applied for a Refund

Please refer to the clarification made above and avoid selecting this option if you wish to include the purchases made via App Store and Google Play in your refund application.

 If You Have Already Applied for a Refund

If you have selected the option in question when submitting your application and would like to make a correction, please reach out to our Support Team using the same email address you used for verification.

You will be required to provide your "Player ID" and "Refund ID", so please make sure to have them ready before contacting us.

*The Refund ID will be included in an email under the subject line "Successful Refund Application for TRIBE NINE". The email will be sent once the application is submitted.

We will review your situation after receiving your inquiry. Once confirmed, we will delete your current application information so that you can submit your application once again.

Contact us here: Support｜TRIBE NINE

We sincerely apologize for the inconvenience caused due to this issue. Thank you for your understanding.